How do I pay? – Payment is made via bank transfer; details are on bottom of invoice.
Can I pay by card? – Unfortunately, we don’t have this facility currently.
How do I set up an account? – You will need to complete an accounts form. Please contact our accounts team on our usual number.
What is the turnaround for details? – We operate a 5 working day turnaround.
What information do you need to start the design process? – We require sections, plans and the Site Investigation report if available, these can be submitted here: https://ataluk.com/specdrop/
How often do you visit site after the order is placed? - Generally, the site training takes place a few days after the materials have been delivered to site. Advisory site visits are usually every 2 weeks after the initial visit.
What is your cut off time for orders? - Our order cut off time for next day deliveries is 12:00am.
What is the standard lead time for materials? - We hold stock of 95% of items in our specifications. Stocked materials are available on a next working day service.
Is carriage free? - Carriage is free of charge for orders over £5000
How long is a supply quote valid for? – Our quotes expire 3 months from the issue date.
Can you quantify the job for us? - The easiest and fastest way to receive an accurate quotation is for you to provide a measure for the floor and wall, we can then provide an estimate which includes for coverage rates, laps and wastage. Alternatively, if you send over your plans and sections, we will provide an estimate for you, but the quantities will need to be checked and signed off by the customer prior to ordering.
What is the turnaround for a quote? – 4 hours for a supply only quote from a BoQ, 2 working days for measured estimate if design is already completed. For a design and quote from a new enquiry a maximum of 7 working days.