Returns Summary (B2B) – Atal Cyf. (For Convenience Only)

This page is a summary of Atal Cyf.’s approach to delivery claims and returns for business-to-business (B2B) customers. It is provided for convenience only and does not override or vary the legally binding terms agreed between Atal and the Customer.

Binding terms:

Delivery claims and returns are governed by Section 5 (Delivery & Returns) of Atal’s Sale Terms & Conditions (and any other terms incorporated into the Contract)

Summary – Delivery Claims

• Inspect Goods immediately on delivery.
• Notify Atal in writing within 24 hours of receipt for damage in transit that is reasonably apparent on delivery, short delivery, or incorrect Goods (with supporting evidence such as photographs).
• Quality/latent defect claims (not reasonably apparent on delivery) must be notified within 5 calendar days after discovery and in any event no later than 30 calendar days after delivery, with batch/lot details and other evidence requested by Atal. Atal may require quarantine/inspection and/or samples.
• Claims may be rejected where issues arise from misuse, incorrect application, failure to follow manufacturer instructions, abnormal site conditions, contamination, or incorrect storage/handling.

Summary – Non-Fault Returns (e.g., surplus stock)

• Non-fault returns (including surplus/over-ordered stock) are not guaranteed and require Atal’s prior written authorisation (RMA/return instructions). Any RMA/return authorisation permits return/shipment or collection only and does not guarantee that Goods will be accepted or credited following inspection.
• Return requests must be made within 30 calendar days of delivery. If authorised, Goods must be received by Atal (or made available for collection as directed) within 10 calendar days of authorisation (or by any earlier deadline stated by Atal).
• Special Orders are non-returnable and cannot be cancelled once paid for.
• To be eligible, Goods must be unused, unopened, complete, in original packaging with labels intact, fit for resale, and have at least 3 months remaining shelf life on receipt by Atal.
• Charges may apply to authorised returns: 30% restocking charge (on Net Invoice Value) + £150 administration fee per authorised return/RMA + collection/transport and other reasonable costs (handling/inspection/repackaging/storage). Delivery/handling charges are not creditable.
• Customer bears risk and responsibility until Goods are received and inspected by Atal. Damaged/unsaleable/contaminated returns may be refused and/or disposal costs charged.

Summary – Credits

• Where Atal agrees to accept a return, any credit note is issued only after Goods are received and inspected and accepted back into stock, less applicable charges.
• No credit note/refund will be issued unless and until Atal has received payment in full in cleared funds for the original invoice(s) relating to the Goods.